TLE9-Front office services-Quarter-1
Lesson 1 - RECEIVE AND PROCESS RESERVATIONS This resource aims to help you hone your skill in receiving reservations using a competency-based approach. The module is designed to help you learn the reservation process quickly. All the activities are designed to be highly interactive and approximate real reservation environments and computerized reservation systems of a hotel or resort. Lesson 1.1- Receive Reservation Request This lesson with the learning competencies discusses and explains effective telephone standards with appropriate concepts on the reservation process for tourism or hospitality products or services offered for sale through agents or directly to the clients. It also details the Property Management System (PMS) which compiles hotel guests' activities and dealings. Telephone verbiage will give learners the effective understanding in following standards upon taking reservations. Objectives At the end of this lesson, you are expected to: determine and advise the ava